Waho FAQ – All Your Questions Answered in One Place

No. Each person is permitted only one account on Waho. Opening multiple accounts is against our terms, and if detected, all associated accounts and their balances will be permanently suspended.

On the login page, click "Forgot Password?". A reset link will be sent to your registered email. Click the link to set a new password. The link is valid for 24 hours.

Yes, KYC verification is mandatory before making a withdrawal. Submit a photo of your national ID or passport. Verification is usually completed within 24–48 hours.

If you haven't received your OTP, wait 2–3 minutes first. If your SMS inbox is full, delete some messages and try again. Then click the "Resend" button. If the issue persists, please contact our support team.

The minimum deposit is BDT 500 and the maximum single deposit is BDT 1,00,000. Daily deposit limits vary depending on your account tier. Higher limits apply for VIP members.

Withdrawals are typically processed within 15 minutes to 1 hour. First-time withdrawals require mandatory KYC verification, which may take a little longer. All withdrawals are completed within a maximum of 24 hours.

Wait 5–10 minutes and refresh the page. If the funds still haven't arrived, contact support with your payment transaction ID. Issues are typically resolved within 1 hour.

The minimum withdrawal amount is BDT 1,000. Before withdrawing, your account must have completed KYC verification and met any active bonus wagering requirements.

A wagering requirement means you must place a set amount of bets before you can withdraw your bonus funds. For example, a BDT 1,000 bonus with a 10x wagering requirement means you need to wager BDT 10,000 before withdrawing. Requirements vary by bonus offer.

Free spins are generally available on selected slot games. The eligible games are listed in the bonus offer details. Free spins typically expire after 7 days.

If you hit a daily loss, a portion of it is credited back to your wallet as cashback the following morning. The cashback rate depends on your VIP tier.

RTP is the percentage of total bets a slot game returns to players over the long run. For example, a 96% RTP means that for every BDT 100 wagered, an average of BDT 96 is returned. This is a statistical average — results in any single session may vary.

Yes. All games on Waho use internationally certified RNG (Random Number Generator) technology. The outcome of every spin and bet is completely random and never predetermined.

If a match is cancelled or rescheduled, the full stake is generally refunded. However, rules may differ in certain situations — see the Terms & Conditions page for full details.

Maximum bet limits vary by event and market type. Generally, you can place up to BDT 50,000 on a single bet. Higher limits apply for VIP members.

This is a complete scam. No Waho staff member will ever ask for your password, OTP, or payment details. If you receive any such request, report it to our support team immediately.

Ways to reach us:

• Live Chat (24/7) – Chat button at the bottom of the site
• Email: [email protected]
• Average response time: under 5 minutes (via live chat)

Contact the support team by email, providing your account email address and ID document number. We will investigate and aim to resolve the issue within 24 hours.

The Waho app is available for both Android and iOS. Visit our download page to get the APK file or the App Store link. The app also features biometric login and exclusive offers.