Privacy Policy – How Waho Protects Your Information

01 Introduction & Scope

Waho (hereinafter "we" or "the Platform") is an internationally licensed online gaming and Sports Betting service. We place the highest importance on the digital privacy of our users in Bangladesh.

This Privacy Policy applies to the following:

• When visiting the Waho website (waho.win).
• When using the Waho mobile app.
• During account registration and login.
• During any deposit, withdrawal, or transaction.
• While playing games or placing bets.
• During contact with the support team.

02 Information We Collect

Waho collects only the information necessary to deliver a quality service. Full details are provided below:

A) Information provided directly by you:

• Identity Information: Full name, date of birth, and nationality.
• Contact Information: Email address, mobile number, residential address.
• Identity Documents: National ID number or passport (required for KYC verification).
• Payment Information: bKash/Nagad number, bank account details (stored in encrypted form).
• Security Information: Password (stored in hashed form; never visible to anyone).

B) Information collected automatically:

• Device Information: Device type, operating system, and browser.
• Log Data: IP address, login time, pages visited.
• Gaming Information: Bet history, game preferences, win/loss records.
• Cookies & Tracking: Session cookies, preference cookies.

03 Reasons for Data Collection and Use

Waho uses your information for the following purposes:

• Account Management: To handle registration, login, and account security.
• Identity Verification: To verify age and prevent fraud.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To resolve your complaints and inquiries.
• Legal Obligations: To comply with regulatory authority requirements.
• Platform Improvement: To further improve the user experience.
• Security: To detect and prevent suspicious activity.
• Marketing: To send you relevant offers and promotions with your consent.

04 Sharing Information with Third Parties

Waho may share information with certain third parties in limited circumstances and under strict confidentiality agreements:

Your information may be shared:

• Payment Provider: bKash, Nagad, bank — used solely to process transactions.
• KYC Verification: A licensed organisation responsible for verifying identity.
• Regulatory Authority: Where required by law (court orders, etc.).
• Game Provider: Minimum information required to run the game.
• Security Services: Organisations specialising in fraud prevention.

What We Never Do:

• Selling data to third-party advertisers.
• Using your data for marketing purposes without your consent.
• Sharing data with any unauthorized party.

05 Data Retention Period

Waho does not retain any data longer than necessary. Retention periods depend on the type and purpose of the information:

• Account Information: For the duration of active account use and a minimum of 5 years after closure (for legal compliance).
• Transaction Records: 7 years (in compliance with financial regulatory requirements).
• Log Files: Up to 12 months.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Support Conversations: Up to 3 years (for service improvement).

After the specified period, data is securely deleted or anonymised.

06 Cookie Policy

The Waho website and app use various types of cookies. Cookies are small files stored in your browser that help enhance your experience.

The types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Preference Cookies: To remember your language and interface preferences.
• Analytics Cookies: To understand website performance (anonymized data).
• Marketing Cookies: To show relevant offers only with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features.

07 Your Privacy Rights

As a Waho user, you have the following rights over your own data:

08 Children's Privacy

Waho is strictly for adults (18+). We never knowingly collect data from anyone under the age of 18.

If we become aware that we hold personal data belonging to a minor, we will immediately close the account and delete all associated information.

If, as a parent or guardian, you believe your child is using Waho, please notify our support team immediately.

09 Security Measures

Waho follows the highest industry standards to protect your data. Our security measures include:

• 256-Bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Regular Security Audits: By third-party specialists.
• Firewall Protection: To prevent unauthorized access.
• DDoS Protection: To prevent server attacks.
• Staff Training: Regular training on data handling practices.

However, no transmission over the internet can be guaranteed to be completely secure. You are also responsible for keeping your account safe — use a strong password and never share it with anyone.

10 Changes to the Privacy Policy

Waho may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered users will be notified by email of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please contact us:

• Email: [email protected] (Subject: "Privacy Request")
• Live Chat: 24/7 support available in Bengali.
• Response Time: Within a maximum of 30 business days.